This document was prepared from the platform's current design and has not yet been reviewed by a qualified lawyer. Items marked [CONFIRM] require business or legal decisions.
Refund & Cancellation Policy
Effective date: 9 October 2026 · Version 0.1-draft
This policy describes how cancellations and refunds work for memberships and consultations. The business has not yet finalised its commercial refund rules; items marked [CONFIRM] are placeholders and must be decided by management before launch.
1. What you pay for
- Memberships are fixed-term plans (durations and prices are shown on the memberships page and at purchase) paid in advance. The platform does not renew them automatically.
- Separate consultations (for example Yoga, PCOD/PCOS and Wellness) are paid per session; the price and duration are shown when you book.
- Prices are in ₹ INR [CONFIRM tax treatment and currency for UAE customers].
2. Cancelling
- Membership: email care@drfitveda.com to cancel at any time. Cancellation stops future sessions; refunds follow section 3.
- Consultation: you may reschedule or cancel up to [CONFIRM: 24] hours before the start time for a full refund or credit. Later cancellations and no-shows: [CONFIRM].
- If we or the professional cancel or cannot deliver a session, we will reschedule it or refund it, at your choice.
3. Refunds
You are entitled to a refund in these situations:
- You were charged twice or the wrong amount, or a payment succeeded but no service was activated.
- We cannot provide the service you paid for (for example, no suitable professional is available), or we discontinue the service.
- You cancel within [CONFIRM: cooling-off period, e.g. 7 days] of purchase and have not used more than [CONFIRM: number] sessions — refund of the fee less the value of sessions already delivered.
- Where consumer law in your country gives you a statutory right, that right applies.
Mid-term cancellation: [CONFIRM: pro-rata refund of the unused portion, less the value of sessions already delivered and any non-refundable payment-gateway fee].
Satisfaction guarantee: the memberships page currently shows "100% Satisfaction Guarantee". [CONFIRM: its precise terms must be defined here or the wording removed.] We do not guarantee any particular health or weight-loss result.
Refunds are not available where an account is closed for serious breach of the Terms, except for any unused portion we are required by law to return.
4. How refunds are paid
Approved refunds are returned to the original payment method through the payment provider, normally within [CONFIRM: 5–10] business days of approval; your bank may take additional time. Order and payment status are updated to "refunded" in our records.
5. How to ask for a refund or complain
Email care@drfitveda.com with your name, registered phone and the order details. We aim to reply within 2 business days and decide within [CONFIRM: 7] days. If you are not satisfied, escalate to the Grievance Officer: [CONFIRM — name of Grievance Officer to be appointed]. See also Terms & Conditions.
Updates to this document
We may update this document. For material changes we will update the effective date above and notify registered users in-app or by email before the change applies. Earlier versions are available on request from care@drfitveda.com.
Contact
Dr Fit Veda Holistic Health Services Ltd., Health & Wellness Tower, Indiranagar, Bangalore, Karnataka 560038, India
Email: care@drfitveda.com · Phone: +91 1800-FIT-VEDA
Grievance Officer: [CONFIRM — name of Grievance Officer to be appointed]